Previous incidents
Misconfigured DNS provider
Resolved Apr 29, 2024 at 8:27am UTC
There was a misconfiguration in the DNS provider
The database was busy for a very brief period of time
Resolved Apr 16, 2024 at 4:24pm UTC
The database was busy for a very brief period of time. We are already working on optimizing the database usage to make this more efficient and stable in the future.
Degraded performance
Resolved Apr 11, 2024 at 1:49pm UTC
The new instance was unstable en needed to be restarted, this resolved the issue.
Degraded performance
Resolved Apr 10, 2024 at 9:47am UTC
Memory issues are identified on the websocket server, a new instance is added and fixed the issue.
File server update from cloud platform
Resolved Mar 29, 2024 at 10:52am UTC
Our cloud platform provider updated the servers on which our websocket application runs.
Hub release
Resolved Feb 26, 2024 at 9:52pm UTC
This release introduced zero downtime deployments for future Hub releases.
Single instance error
Resolved Feb 23, 2024 at 11:00am UTC
One of the instances of our portal was broke. It was recovered by our auto-heal functionality but caused a little downtime on this one instance. The other ones were not affected, so most users won't have notified this problem at all.
A component of the HUB could not start properly
Resolved Feb 9, 2024 at 4:01pm UTC
After releasing the HUB we noticed that a component did not start. That is why we rolled back the previous version of the HUB which resolved the issue of not being able to perform live authorizations.